Special Needs
Those confined to wheelchairs, the less mobile and those with sensory impairments are welcome but should be aware that due to the structure of the ship, access to facilities onboard, gangway access and tender to shore operations can be difficult. We have no facilities for the hard of hearing aboard. Guests must be accompanied by a fit and able companion able to guide and assist them. If you have difficulty in walking, we must insist that you take the advice of our specialists and pre-book your cabin. Our specialist team will advise you which cabins are in suitable locations. There is a charge for pre-booking your cabin of £39.

Less mobile passengers who require a wheelchair for use ashore only must bring their own standard size collapsible wheelchair. This will be retained for storage at the gangway. Only passengers booked in those cabins specially adapted for wheelchair use will be able to use their wheelchairs around the ship.

Wheelchairs
We regret the number of passengers using wheelchairs on our vessels is restricted. Therefore you must call our Special Assistance Team on 0871 231 4908 before booking your holiday. Calls cost 10p per minute plus network extras. Failure to comply with this may result in you being refused boarding either on the aircraft or on arrival at the ship.

Passengers who need to use a wheelchair onboard must reserve one of the designated cabins. Thomson Dream, Thomson Celebration, Island Escape and Thomson Spirit have four such cabins, whilst Thomson Destiny has two, as shown on the deck plans. These cabins have private facilities adapted for wheelchair users and have special access. Only standard size collapsible wheelchairs can be accepted. We regret that battery operated wheelchairs or scooters cannot be accepted onboard any vessel. Passengers confined to wheelchairs will not be able to go ashore in ports where a tender to shore is necessary. Depending on the port and tidal levels, it may not always be possible for these passengers to leave the ship at all due to gangway access. Passengers using a wheelchair onboard must be accompanied by a fit and able companion able to assist them. If you are unable to use coach transfers or require assistance at the airport, assistance and taxis can be pre-booked at a charge. Our Special Assistance Team can arrange this for you. Proof of need will be required at the time of booking, such as your registered disabled number or a letter from your doctor.

Facilities on land will vary by accommodation. Some excursions are not suitable for the less mobile. Should you require wheelchair assistance at the airport, this must be pre-booked and proof of disability provided at the time of booking. If the extent of your disability is such that you cannot use the coach transfers provided between the airport, ship and hotel, then taxi transfers can be booked at a charge.

Special needs
You must let our Special Assistance Team know in advance if you require any special arrangements, including dietary and medical needs on 0871 230 0204. Calls cost 10p per minute plus network extras. If you have a disability, a severe sensory impairment or are undergoing medical treatment, you must let us know when making your booking. Our ships do have fully equipped medical centres but they are not designed for extensive or continuing treatment of existing conditions.